About shipping

How long will it take for my order to arrive?
All orders are processed from 9am to 3pm, so orders placed after that time will be shipped the following day.
The shipment is made once the order has been paid for by the chosen system.
The usual delivery times are:
Spain and Portugal (Peninsula and Balearic Islands): 24/48 hours
Canary Islands, Ceuta and Melilla: 3-4 days
Europe: 3 days
USA, Canada, South America, Asia and Oceania: 5-6 days

Shipping costs and places of delivery
Shipping costs are proportional to the weight of the purchase and its destination. You will be able to see them in your shopping cart when you start the purchase process.

Spain and Portugal: 
Shipments are free of charge and are sent by Tipsa or Seur courier service, with a normal delivery time of 24 or 48 hours and arriving in the morning.
Shipments to the Canary Islands, Ceuta and Melilla are made by Correos Paq standard with home delivery.

For the rest of Europe, deliveries are also made by courier, the most commonly used companies being DHL Parcel and GLS, with a transit time of 2-3 days.
Group 1 - Minimum €6 shipping cost
Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands, United Kingdom
Group 2 - Minimum €8 shipping cost
Austria, Denmark, Finland, Greece, Ireland, Sweden
Group 3 - Minimum €10  shipping cost
Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Liechtenstein, Lithuania, Norway, Poland, Romania, Slovakia, Slovenia, Switzerland, Slovenia

Rest of the world:
For exports we use DHL express airfreight service with a transit time of 5-6 days.
Depending on the country, there may be import and/or customs clearance fees.
These costs will be paid by the buyer.

North America - Minimum €10 shipping cost
United States, Canada
South America - Minimum €15 shipping cost
Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, French Guyana, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
Rest of the countries - Minimum €20 shipping cost
Australia, China, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Kuwait, Lebanon, Macedonia, Morocco, Moldova, Montenegro, New Zealand, Philippines, Qatar, Russia, Singapore, South Africa, South Korea, South Korea, Taiwan, Thailand, Tunisia, Turkey, Ukraine, Vietnam

If your country is not on the list, please contact us and we will send you a personalised quotation.

Protection and packaging
To ensure that all our publications arrive in perfect condition at their destination, all orders are properly protected with "bubble wrap" to absorb any shocks that may occur during shipment, as well as packed in a cardboard box.

All the couriers we use allow you to track the location of your shipment, so as soon as we make the shipment an email will be sent to you with the link to track the package.
If you have any questions, please feel free to send us a message.

You have the right to return any book within 7 days from the date of receipt. 
Returned books must be in good condition and unused, preferably in their original packaging.
Within a maximum period of 15 days from receipt of the return, we will refund the amount.
Before making the return, please send us an email so we can tell you how to send us the order and the procedure to follow.
If the reason for the return is that the book is defective or is not the one you ordered, we will pay for the cost of the return and the new shipment. If the reason is that you are not satisfied with the order, we will refund the cost of the book but not the shipping costs.
The refund will be made once the returned order arrives at our offices and with the same payment method you have used: either it will be credited to your credit card or to your PayPal account.

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